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Salesforce Field Service solution enables organizations to connect their field service teams with their back-office operations. This solution helps companies deliver exceptional customer service and increase operational efficiency. The Salesforce Certified Field Service Consultant exam ensures that professionals possess the necessary skills to implement this solution effectively. Salesforce Certified Field Service Consultant certification also validates the individual's expertise in managing service contracts, warranties, and entitlements.

Salesforce Certified Field Service Consultant Sample Questions (Q113-Q118):

NEW QUESTION # 113
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

A. Create a work order hierarchy with each installed product as a child work order.
B. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
C. Create a work order for each installed product and a work order dependency to assign to the same resource.
D. Create a work order with a work order line item for each installed product.

Answer: D

Explanation:
Explanation
Work order line items are used to track individual products or services that are part of a work order. By creating a work order line item for each installed product that needs servicing, the system can track the status and completion of each product separately.
References:
https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics/field_service_work_order_line_ite

NEW QUESTION # 114
An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

A. Create one service resource and assign the relevant permission set license
B. Create one service resource and assign the technician and dispatcher role
C. Create two serviceresource and assign them to the employee
D. Create two skills records and assign them to service resources record

Answer: A

Explanation:
Service Resources are records that represent the people or equipment that perform field service tasks[53].
Permission Set Licenses are licenses that grant users access to specific features such as Field Service Dispatcher Console or Field Service Mobile App[54]. Creating one service resource and assigning the relevant permission set license would allow an employee at Universal Containers to perform both dispatcher and technician roles using one record and one license. Creating two skills records and assigning them to service resources record would not affect their roles or accessto features. Skills are records that define specific abilities or qualifications that service resources have[55]. Creating two service resources and assigning them to the employee would create duplicate records and require two licenses for one employee. Creating one service resource and assigning the technician and dispatcher role would not work because roles are not fields on the service resource object. References: https://help.salesforce.com/s/articleView?id=sf.
fs_service_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_permission_set_licenses_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_skills_overview.htm&type=5

NEW QUESTION # 115
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A. Proactively adjust Service Contracts.
B. More consistently meet customer response times.
C. More accurately assign Work Orders based on skills.
D. Proactively adjust to address demand fluctuations.

Answer: C,D

NEW QUESTION # 116
Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?

A. Products to Accounts
B. Work Orders to Products
C. Assets to Products
D. Work Orders to Assets

Answer: B

NEW QUESTION # 117
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

A. Use the Crew Management tool to add Service Resources to the Crew.
B. Edit the Service Appointment and add a neew Service Resource.
C. Create a new ServiceAppointment with a different Crew.
D. Update the Service Crew on the Service Appointment's Work Type.

Answer: A

Explanation:
Thisoption allows updating the service crew to meet the skill requirements by adding service resources to the crew using a drag-and-drop interface. References:https://help.salesforce.com/s/articleView?id=sf.
fs_crew_management_tool.htm&type=5

NEW QUESTION # 118
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